Refund and Returns Policy

At Torana Music Box, we value your satisfaction and are committed to providing you with the best products. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the procedures for returns and refunds.!

I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

1. Eligibility

To be eligible for a return and refund, the following conditions must be met:

• The request for return is made within 3 days from the date of purchase.
• The item is in its original condition, and with all original packaging and labels intact.
• The item was not used, damaged, or altered after receiving it.

2. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

• Contact our customer support team at support@torana.lk within the eligible return period.
• Provide the order number and details of the product you wish to return.
• Our customer support team will guide you through the return process and provide you with further instructions.

3. Return Shipping

You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid return label.

4. Inspection and Approval

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the return is approved, we will proceed with the refund process.

5. Refund Process

Refunds will be processed in the following manner:

• If the return is approved, we will initiate a refund to your original method of payment. Please allow [X] business days for the refund to be processed.

6. Non-Refundable Items

Certain items are non-refundable, including:

• Items damaged or altered by the customer.

7. Contact Us

If you have any questions or require assistance with the return and refund process, please do not hesitate to contact our support@torana.lk.

8. Changes to this Policy

We reserve the right to update or revise this Refund and Returns Policy at any time. Any changes made will be effective upon posting the updated policy on our website.