Frequently Asked Questions (FAQ)

Welcome to the Torana Music Box FAQ section. We've compiled answers to some of the most common questions about our products and services. If you have a question that isn't addressed here, please don't hesitate to contact us for further assistance.

1. How can I purchase products from Torana Music Box?

To purchase our products, including vinyl records, audio CDs, digital audio downloads, and DVDs, simply navigate to the relevant section on our website, select the item you want, and follow the steps to add it to your cart and complete your purchase.

3. What is the return and refund policy for products?

We offer a Payment and Refund Policy that outlines our return and refund process. If you encounter any issues with your purchase, please refer to this policy for details on returns and refunds.

6. Are your vinyl records new or used?

Our vinyl records are brand new and carefully selected for their quality. We take pride in offering high-quality products to our customers.

8. Is my personal information secure when I make a purchase on your website?

Yes, we take the security and privacy of your personal information seriously. Your data is handled in accordance with our Privacy Policy and processed securely through trusted payment gateways.

2. What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and Bank transfers. Your payment information is securely processed through trusted payment gateways.

4. Do you ship internationally?

Yes, we offer international shipping for most of our products. During the checkout process, you can select your shipping destination, and shipping costs will be calculated accordingly.

7. Do you offer discounts or promotions on your products?

Yes, we periodically offer discounts and promotions on select products. Be sure to check our website and follow our social media profiles for the latest updates on special offers.

9. Can I visit your physical store to purchase products or ask questions in person?

If you'd like to visit our physical store, please check our Contact Us  Page for address details and store hours, if applicable.